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Information Technology Specialist

Join our well established team in supporting our JPEO-CBRND customer.
This position allows for growth and advancement within the team.
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DSA Inc. is seeking a qualified? Information Technology Specialist for the Aberdeen Proving Ground, MD/ Edgewood campus. The selected candidate will have the ability to work with leading edge Army programs directly impacting the Soldiers and the support community around the globe.
Description and Job Requirements:
Serve as a senior technician, being the subject matter expert (SME), for the implementation and maintenance of information technology and customer support, to include:
  • Network connectivity
  • Secure (i.e., Secure Internet Protocol Router (SIPR)) connections and laptops
  • Network or hardware/software challenges
  • Copiers, printers, telephones, and the mobile phone infrastructure and laptop inventory
  • Audio/visual, video teleconference, and other telecommunications equipment
  • Meeting support to include desk side meetings and video teleconferences (VTCs) on both SIPR and NIPR
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Upgrade existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
  • Image computers in accordance with the Network Enterprise Centers policies.
  • Update and maintain software and hardware inventories.
  • Align, adjust, or calibrate equipment.
  • Maintain printers to include parts and consumables, for example toner, transfer kits, rollers, and toner collection units, etc.
  • Patch and remedy any computer that has an Information Assurance Vulnerability Alert (IAVA) within the given timeline from the Network Enterprise Center; on both NIPR and SIPR.
  • Adhere to the Service Level Agreement (SLA) timelines for responding and resolving work tickets.
  • Use enterprise work ticket system(s) to record work tasks.
  • Maintain and follow all approved Standard Operating Processes (SOP).
  • Escalate and monitor tickets or issues through the Government Lead and/or through the Network Enterprise Center as required.
  • Successfully complete all training related to the assigned position (e.g., driver?s training course, etc.).
  • Attend the Network Enterprise Center Elevated Privileges training.
  • Drive Government vehicles to complete job duties.
  • Support IT operations outside of core hours on a voluntary basis.
?Desired Skills:
  • Experience supporting DoD technology environment, plus with JPEO-CBRND or other APG organization????
Requirements:
  • Must meet the DOD 8570.01 Manual appendix 3 IAT level II approved baseline certifications; for example, CompTIA Security+.
  • Shall possess a valid state Driver?s license.
  • Shall have an active SECRET level clearance
Required/Desired Education:
  • Standard Requirement: The contractor shall possess a Bachelor?s degree in Computer Science, Engineering, Information Technology, or a related discipline, as well as two (2) years of general experience and?two (2) years of relevant experience.
  • Alternate/Tradeoff Requirement: The contractor may possess an Associate?s degree or
    Professional Certificate in Computer Science, Information Technology, or a related discipline, as well as five (5) years of general experience and three (3) years of relevant experience.
  • Must have or be able to achieve the ITIL Intermediate certification within 6 months.
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Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company: every employee has a stake in the success of our company and our customers.
Our culture embraces training and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone, and our leadership training programs help employees better manage their projects, inspire coworkers and customers to action, and reinforce DSA's guiding principles since 1963.
We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual ? our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).
DSA employees receive customizable benefits that are highly competitive in each local market:
? Health, dental, vision, and life insurance
? Employer-paid AD&D insurance and disability coverage
? Health saving/flexible spending accounts
? Paid leave
? Flexible hours when available
? Wellness programs and health initiatives
? Monthly town hall meetings
? Tuition reimbursement
? Training opportunities
? Retirement savings plan
? Employee stock ownership
? Team dinner dates that include spouses and the executive team
? Corporate partner purchasing program
? Free virtual medical care
? Healthcare navigation assistance
? Family events
? Discount prescription programs where offered
? Employee rewards and gift card programs
? Recognition and Milestone Awards
? Company store for corporate logo merchandise
? Access to industry tradeshows and conferences
? Microsoft Gold and Silver Partnership advantages
DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status; race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.
DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please email Click Here to Email Your Resum? or call 1-877-422-4372.
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