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Member Services Representatives

Robert Half is currently looking for Member Service Representatives who have call center experience preferably within banking, financial or credit union environments. SUMMARY: ? Provide service assistance to new and existing members for all credit union products, savings and loan related services via telephone and mail correspondence. ? Open new accounts, make updates or close existing accounts, and resolve account inquires to include VISA products, discrepancies, delinquent accounts, stop payments, payroll/deposits/withdrawals/transfers and mortgages (types of mortgage loans, associated rates, financing methods etc.). ? Analyze, research and resolve complex member account discrepancies including loan corrections, misapplied payments and dividend re-calculations and determine method of correction. ? Complete applications for automated services and investment accounts and process account transactions. ? Increase and promote Credit Life and Disability insurance and loan account volumes by cross-selling loan products to existing and prospective members. ? Interview loan and VISA line increase applicants, review loan history, make product recommendations, compile applicant or account documents and collateral requirements to determine monthly payment schedules. ? Process and disburse all approved loans and ensure denials are communicated in accordance with policy/procedures. ? Perform centralized service functions for members and other branches/departments such as: bank wires, commercial money orders, and credit union money orders. ? Identify and communicate product or service related issues or improvements to management. ? Perform other related duties as assigned or directed.
Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune? magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.
Apply for this job now or contact our nearest office at 844.539.2523 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
? 2018 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans
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Req ID: 02000-0010370204
Functional Role: Accounting Clerk
Country: USA
State: MD
City: EDGEWOOD
Postal Code: 21040
Compensation: $30,000.00 to $35,000.00 per year
Requirements: REQUIREMENTS: ? 1-3+ years of third party or in house call center experience within banking, loan, mortgage, financial, or credit union environments. ? Ability to pass a background and credit check. ? Ability to work 9:30am-6pm, 1 late night a week (11:45pm-8:15pm) and every other Saturday (8:45pm-1:15pm). ? Strong customer service skills and oral and written communication. ? High attention to detail to ensure financial accuracy. ? Strong level of confidentiality. ? Ability to meet deadlines in a high pressured, fast paced environment. Excellent culture, benefits and training is provided. Overtime is available and opportunity for growth. Interested and qualified candidates should apply or email their resume to Brittany.clark@roberthalf.com.


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