Help Desk Manager Job

Company Name:
Help Desk Manager (Job Number:607834)
Leidos has a current job opportunity for a Help Desk Manager. This position is located in Abingdon, MD.
Leidos is seeking a Help Desk Manager on the Emergency Management Modernization Program (EM2P). This position will be responsible for the overall management of the 24/7 EM2P Help Desk to include Levels 1, 2 & 3 in support of the fielded equipment including Mass Warning Notification Systems (MWNS) and Enhanced 911 (E9-1-1). This person will serves as the client interface as well as work closely with internal departments.
Implement and manage the Help Desk in a three-level structure
Responsible for assuring users are provided efficient and timely first and second level support on a 24/7 basis
Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
Other duties as required
Bachelor's degree or higher
Possess 8+ years of experience working on projects/programs with at least 4 years of successful project management experience
Candidate also MUST meet eligibility requirements for obtaining secret security clearance
Must be willing to travel
ITIL Certification (Foundation)
Project management experience in telecommunications industry is desired
Excellent oral and written communication skills
Ability to work well in a team environment
Leidos Overview:Leidos is an applied solutions company focused on markets that are seeing converging business and technological trends, and address basic, enduring human needs: defense and national security, health and life sciences, and energy, engineering and infrastructure. The Company's approximately 20,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and commercial health and engineering markets.
Leidos is an Equal Opportunity Employer M/F/D/V.
Job Posting: Aug 5, 2014, 1:33:53 PM
Primary Location: United States-MD-EDGEWOOD
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: Yes, 25% of the time
Shift: Day Job
Schedule: Full-time
Req ID: 607834
Date: Tue, 05 08 2014 00:00:00 GMT
Country: US
State: MD
City: Edgewood
Postal Code: 21040
Locale: en_US

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