[Close] 

Help Desk Manager Job

Company Name:
Leidos
Help Desk Manager (Job Number:607834)
Description:
Leidos has a current job opportunity for a Help Desk Manager. This position is located in Abingdon, MD.
JOB SUMMARY:
Leidos is seeking a Help Desk Manager on the Emergency Management Modernization Program (EM2P). This position will be responsible for the overall management of the 24/7 EM2P Help Desk to include Levels 1, 2 & 3 in support of the fielded equipment including Mass Warning Notification Systems (MWNS) and Enhanced 911 (E9-1-1). This person will serves as the client interface as well as work closely with internal departments.
PRIMARY RESPONSIBILITIES:
Implement and manage the Help Desk in a three-level structure
Responsible for assuring users are provided efficient and timely first and second level support on a 24/7 basis
Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
Other duties as required
Qualifications:
BASIC QUALIFICATIONS:
Bachelor's degree or higher
Possess 8+ years of experience working on projects/programs with at least 4 years of successful project management experience
Candidate also MUST meet eligibility requirements for obtaining secret security clearance
Must be willing to travel
PREFERRED QUALIFICATIONS:
ITIL Certification (Foundation)
Project management experience in telecommunications industry is desired
Excellent oral and written communication skills
Ability to work well in a team environment
Leidos Overview:Leidos is an applied solutions company focused on markets that are seeing converging business and technological trends, and address basic, enduring human needs: defense and national security, health and life sciences, and energy, engineering and infrastructure. The Company's approximately 20,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and commercial health and engineering markets.
Leidos is an Equal Opportunity Employer M/F/D/V.
Job Posting: Aug 5, 2014, 1:33:53 PM
Primary Location: United States-MD-EDGEWOOD
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: Yes, 25% of the time
Shift: Day Job
Schedule: Full-time
Req ID: 607834
Date: Tue, 05 08 2014 00:00:00 GMT
Country: US
State: MD
City: Edgewood
Postal Code: 21040
Locale: en_US

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Front Desk/ Housekeeping Manager - Mt. Washing...
Baltimore, MD Aramark
Department Manager
Baltimore, MD Modell's Sporting Goods
Site Manager- Law Firm
Baltimore, MD DTI
Department Manager
Bethesda, MD Modell's Sporting Goods
ICS Branch Manager - Baltimore, MD
Linthicum Heights, MD JB Hunt
Medical Front Desk Specialist
Baltimore, MD Robert Half